1. Make sure that you have the most up-to-date version of the Canvas App:


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Have you downloaded the most up-to-date version of the Canvas Student App

It is strongly recommended that you have the most up-to-date version installed on your phone for any high-stakes assessment. This is essential if you are submitting assignments using the app or for using any new app feature updates


Feature updates include:

  • QR for Mobile Login

  • Join “In-Progress” live classes from your Dashboard (via the Conferences feature in Canvas) 


Please go to the App store or Google Play store immediately and make sure that you have the most up-to-date version installed


2. Double-check your details before online assessments take place:


If you are submitting to Canvas, have you double-checked all relevant information you received from your lecturers? This can include:

  • Date, Time and Duration of the Assessment, as well as when you will get access it

  • Any special instructions including the brief and formatting guidelines


Remember that you have access to help and support 24/7


Remember that if you have any technical issues, please contact Canvas 24/7 support by either: