The following are issues you may have related to AdBlock:
- You click on the Zoom item in your
module menu and see a blank screen
where you normally see your Zoom
meeting information.
- You click into a discussion thread
and you attempt to comment on a
discussion but it will not load or you
see a blank white screen.
- You click into your quiz to complete
and it will not load or you see a
blank white screen.
This issue is due to recent updates to
the AdBlock plugin which may be
installed in some users'
browsers. AdBlock softwares are
identifying LTI features as Ads and
blocking them from launching.
LTI features are external applications to
Canvas, they are plugged into the system
to ensure a seamless experience for you
and to allow you to complete your required
tasks from one location.
It is this requirement to connect out to
the application (e.g. Zoom) and share
information that is causing AdBlock
softwares to misinterpret the LTI features
purpose.
Please do the following:
- Disable any ad blockers you
may have installed on your
browser, or pause adblock from running on https://cit.instructure.com
- Update your browser to the
latest version
If you are still
having difficulties,
please try some of the
recommended
troubleshooting steps
at https://telhelp.eu.helpdocs.com/canvas-feature-updates/problems-accessing-canvas